Title: Achieving Sustained Business Success with Effective Quality Management System

Featured Speaker: British Standards Institution (BSI)

Date: Nov 10, 2021 @ 1400-1530

Background

This webinar focuses on providing an understanding and awareness for organizations to achieve sustained success in a complex, demanding and ever-changing environment, with reference to the quality management principles (QMP) described in ISO 9000:2015. Where QMP are applied collectively, it can provide a unifying basis for an organization’s values and strategies as well as providing confidence in the organization’s ability to achieve sustained success. Factors affecting an organization’s success continually emerge, evolve, increase or diminish over the years, and adapting to these changes is important for sustained success. The ability to achieve sustained success is enhanced by managers at all levels learning about and understanding the organization’s evolving context. Improvement and innovation also support sustained success.

Objectives

Create understanding and awareness on achieving sustained success through:

• • • understanding and satisfying the needs and expectations of interested parties;
    • monitoring changes in the context of the organization;
    • identifying possible areas for improvement, learning and innovation;
    • defining and deploying policies, strategy and objectives;
    • managing organization’s processes and resources;
    • demonstrating confidence in organization’s people, leading to increased engagement;
    • establishing beneficial relationships with interested parties, such as external providers and other partners.

Key takeaways

Attendees will be able to attain the awareness and understanding in the following aspects to enhance business performance:-

• • understanding and satisfying the needs and expectations of interested parties;
  • monitoring changes in the context of the organization;
  • identifying possible areas for improvement, learning and innovation;
  • defining and deploying policies, strategy and objectives;
  • managing organization’s processes and resources;
  • demonstrating confidence in organization’s people, leading to increased engagement;
  • establishing beneficial relationships with interested parties, such as external providers and other partners.

Featured Speakers:

Joanne Yip, Lead Auditor (Quality Management System)

Joanne Yip is the Lead Auditor and Trainer at British Standards Institution (BSI) for Quality Management System.  She is responsible in management systems assessments, capacity building program and delivering training.  She had more than 10 years experiences on management system implementation and industry best practices.

For RSVP, please click HERE

• Participation in the event is FREE but RSVP is required (online registration).
• The registration shall close on Nov 9, 2021, 5pm.
• For further inquiry or support, please contact Mr. Chen William at william@investpenang.gov.my

Post-Event Material

Presentation Slides (click here)

Webinar Recording (click here) – Expire on Nov 17, 2021, 11.59PM)

Access Passcode: IPBSI@1011