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View major news and upcoming events to explore Penang’s thriving key industries.

organised by InvestPenang in collaboration with the Multimedia Development Corporation (MDec) as strategic partner

Date: July 18, 2012

Venue: Eastern and Oriental Hotel (E&O) Penang


  • To discover why Penang is fast becoming the preffered Emerging Shared Services and Outsourcing City in the Region.
  • To learn the best practices in Shared Services and Outsourcing business and how it creates value to the organisation
  • To understand what it takes to be successful global shared services and outsourcing players
  • To learn how the organisation position itself to be the Next Generation in Shared Services Centre and to learn the Centres of Excellence’s best practices
  • To find out how the Global Economic and Financial Outlook impact businesses

Keynote Address by the Rt. Hon. Mr Lim Guan Eng, Chief Minister of Penang at the Shared Services & Outsourcing Conference 2012


Opening AdressMr. Michael Warren, Director of the Global Sourcing Cluster – Multimedia Development Corporation Sdn. Bhd. (MDEC)




  1. Adopting the Shared Services & Outsourcing Model: Why and How (Mr. Jerry Durant, Chairman Emeritus of the International Institute of Outsource Management.) – (Slide)
  2. The Impact of the Global Financial Crisis: The Case of Malaysia (Mr. Fraziali Ismail, Director of Economics Department, Bank Negara Malaysia) – (Slide


Panel Session

Next Generation of Shared Services: Deliver Game-Changing Performance from your shared servies organisation

Moderator: Dato’ Simon Wong, former VP of Operations, Global Consumer/SMB and Managing Director of Dell Malaysia. 

Panel: Mr. Mark Grill, Executive for Shared Services, IBM Malaysia; Mr. Rohit Pushp, Trade Operations, Citigroup Transaction Services (M) Sdn. Bhd



Penang as a location for Centre of Excellence (COE): The Next Wave of Value

Moderator: Mr. Ooi Kok Seng, Partner, KPMG, Penang

Panel: Ms. Boonsiri Somchit, Chief Executive Officer, AMD Global Services (M) Sdn. Bhd; Ms. Chook Yuh Yng,Country Manager, Sdn. Bhd; Mr. Joshua Ooi, Director Cash Operations, Citigroup Transactions Services (M) Sdn. Bhd.



Link to Shared Services and Outsourcing Conference 2012, Penang – PICS