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Should you need to meet up , we are conducting our meetings virtually. You may connect with us for further arrangements.


View major news and upcoming events to explore Penang’s thriving key industries.

Join us for the GBS 1.5 webinar series #4: PENANG GBS DAY – “ACCELERATING DIGITISATION AND BUSINESS TRANSFORMATION – TO STRENGTHEN SSCs & GBS IN PENANG” on Thursday 28th October 2021 from 10.00 – 11.45 am.

This is the 4th webinar series that InvestPenang and GBS Focus Group are hosting. In partnership with Outsourcing Malaysia and PIKOM, the Penang GBS Day is set to reunite leaders and professionals in the Global Business Services (GBS) and shared services centre (SSC) to exchange views on forward-looking strategies in light of the palpable transformations buoyed by accelerated digitalization.

Going virtual this year, shout out to all Northern Region and Penang GBS and SSC leaders to reconnect, review, and recalibrate your operations, regardless of where you are on your GBS/SSC journey, whether you are still evaluating your options around GBS/SSC or considering a radical overhaul of an existing GBS/SSC.

Surrounding digital transformation, talent and evolution in the GBS and SSC industry, join us to ride on the new wave together on this Penang GBS Day!


  1. Explore the current happenings in the SSC/GBS Market
  2. Understand the best practices in strategizing, developing and operating shared services/GBS in the post-COVID era
  3. Stay updated on government’s latest initiatives, Penang GBS Focus Group’s activities as well as members’ experience sharing on the benefits of SSC/GBS and functions available.

Topics covered in this webinar series:

  1. Presentation on “GBS Global Industry Outlook: Understanding the Changing Landscape for GBS Post Covid” by Puneet Gupta, Director, Global Business, Services, Asia Pacific, Kimberly Clark
  2. Presentation on “Key Findings of the GBS Talent Market Report 2021” by Phil Captain, Advisor to OM and OM Research Chair
  3. Presentation on “GBS Focus Group – What is Next for Penang GBS Ecosystem?” by Kim Chin Kuang, Chairman of GBS Focus Group
  4. Panel discussion: “GBS: Where are we heading after 2021? Insights from industry leaders” 

We look forward for your good-self and your team to join us and benefit from this forum. Feel free to invite your network to join us virtually by extending this invitation, with no physical boundary and space limitation!

Join us to find out more! Please register at