{"id":39645,"date":"2021-12-09T19:26:22","date_gmt":"2021-12-09T11:26:22","guid":{"rendered":"https:\/\/investpenang.gov.my\/penang-taps-into-the-potential-of-global-business-services\/"},"modified":"2025-11-28T14:40:17","modified_gmt":"2025-11-28T06:40:17","slug":"penang-taps-into-the-potential-of-global-business-services","status":"publish","type":"post","link":"https:\/\/investpenang.gov.my\/zh-hans\/penang-taps-into-the-potential-of-global-business-services\/","title":{"rendered":"Penang Taps into the Potential of Global Business Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; el_class=&#8221;sec-inner-banner&#8221; css=&#8221;.vc_custom_1703741584745{background-image: url(https:\/\/investpenang.gov.my\/wp-content\/uploads\/2023\/12\/contact-banner-bg.jpg?id=20253) !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;inner-banner-row&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Penang Taps into the Potential of Global Business Services<\/h1>\n<p>[\/vc_column_text][vc_separator type=&#8221;normal&#8221; el_class=&#8221;red-separator&#8221; color=&#8221;#ee4023&#8243; transparency=&#8221;1&#8243; thickness=&#8221;2&#8243; up=&#8221;15&#8243; down=&#8221;15&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;white-text&#8221;]<\/p>\n<p style=\"text-align: center;\">8 December 2021<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1703764846254{background-color: #f3f5f8 !important;}&#8221; z_index=&#8221;&#8221;][vc_column el_class=&#8221;fade-in animate&#8221;][vc_empty_space height=&#8221;120px&#8221; el_class=&#8221;height-x120&#8243;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_single_image image=&#8221;29941&#8243; img_size=&#8221;full&#8221; qode_css_animation=&#8221;&#8221; el_class=&#8221;single-featured-image&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;60px&#8221; el_class=&#8221;height-x60&#8243;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;content-row&#8221;][vc_column_inner][vc_column_text]Dec 8 &#8211; The<span class=\"s1\">\u00a0Penang Development Corporation (PDC) is planning to set up two more Global Business Services (GBS) buildings in the state to meet the growing needs of the GBS market.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">One of them will be located near the existing\u00a0GBS@Mayang, while the other will be situated in the Bayan Lepas industrial area.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Chief Minister Chow Kon Yeow said the total area, combining both buildings, is about 600,000sq ft. Each GBS facility is set to provide 300,000sq ft of space.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThere was already a plan to set up these two GBS buildings, but it was postponed due to the market situation.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cNow that the demand is here, PDC will reactivate the plan. We hope to get the two GBS facilities ready in two to three years,\u201d Chow told reporters after opening\u00a0GBS@Mahsuri\u00a0today.<\/span><\/p>\n<figure id=\"attachment_121804\" class=\"wp-caption aligncenter\" aria-describedby=\"caption-attachment-121804\">\n<div id=\"attachment_121804\" style=\"width: 703px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-121804\" class=\"wp-image-121804 lazyload\" data-src=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-1202x800.jpeg\" data-sizes=\"(max-width: 1202px) 100vw, 1202px\" data-srcset=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-1202x800.jpeg 1202w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-500x333.jpeg 500w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-768x511.jpeg 768w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-435x290.jpeg 435w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-150x100.jpeg 150w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-370x247.jpeg 370w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3.jpeg 1280w\" alt=\"\" width=\"693\" height=\"461\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 693px; --smush-placeholder-aspect-ratio: 693\/461;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-121804\" class=\"wp-image-121804 \" src=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-1202x800.jpeg\" sizes=\"(max-width: 1202px) 100vw, 1202px\" srcset=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-1202x800.jpeg 1202w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-500x333.jpeg 500w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-768x511.jpeg 768w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-435x290.jpeg 435w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-150x100.jpeg 150w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3-370x247.jpeg 370w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/DAE2376C-5DFC-49EC-B34A-27A526E266E3.jpeg 1280w\" alt=\"\" width=\"693\" height=\"461\" \/><\/noscript><p id=\"caption-attachment-121804\" class=\"wp-caption-text\">GBS@Mahsuri<\/p><\/div><\/figure>\n<p class=\"p1\"><span class=\"s1\">PDC has established its first GBS space at the former Mayang Mall, a MSC-status building renamed as\u00a0GBS@Mayang.\u00a0The corporation later set up the\u00a0GBS@Mahsuri.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">GBS@Mahsuri, which sits on a 3.1-acre land, was completed on Oct 1 last year at a cost of about RM21 million. It is a two-storey building with a gross area of 102,452sq ft. It has a net lettable area of 80,116sq ft.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Chow said when\u00a0GBS@Mahsuri\u00a0(the latest GBS building by PDC) was built, the corporation had thought that 80,000sq ft of space was sufficient.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cHowever, before the building was completed, the entire space had been taken up,\u201d he said.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Four prominent multinational corporations fully occupied GBS@Mahsuri. They are Cisco Systems (M) Sdn Bhd, Clarivate (M) Sdn Bhd, Emerald Global Services Sdn Bhd, and Teleperformance Malaysia Sdn Bhd.<\/span><\/p>\n<p class=\"p1\">Chow said currently, the state houses more than 60 GBS companies.<\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cGBS is the evolution of Shared Services and Business Process Outsourcing (BPO) \u2013 both of which are focused on improving process efficiency and lowering costs.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThe Digital Global Business Services (DGBS) industry is one of the key contributors to our country\u2019s digital economy.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cAbout 20% of active GBS companies account for the total active MNC Malaysia companies. It is the largest contributor to the overall performance of MNC Malaysia, accounting up to 50% of investments, 66% of exports and 61% of jobs created.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cAccording to a recent report from Global Data Findings, Malaysia\u2019s GBS market is expected to grow from US$1.3 billion in 2019 to US$1.5 billion by the end of 2024,\u201d he said.<\/span><\/p>\n<figure id=\"attachment_121803\" class=\"wp-caption aligncenter\" aria-describedby=\"caption-attachment-121803\">\n<div id=\"attachment_121803\" style=\"width: 719px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-121803\" class=\"wp-image-121803 lazyload\" data-src=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7.jpeg\" data-sizes=\"(max-width: 1080px) 100vw, 1080px\" data-srcset=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7.jpeg 1080w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-500x333.jpeg 500w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-768x512.jpeg 768w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-435x290.jpeg 435w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-150x100.jpeg 150w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-370x247.jpeg 370w\" alt=\"\" width=\"709\" height=\"473\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 709px; --smush-placeholder-aspect-ratio: 709\/473;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-121803\" class=\"wp-image-121803 \" src=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7.jpeg\" sizes=\"(max-width: 1080px) 100vw, 1080px\" srcset=\"https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7.jpeg 1080w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-500x333.jpeg 500w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-768x512.jpeg 768w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-435x290.jpeg 435w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-150x100.jpeg 150w, https:\/\/www.buletinmutiara.com\/wp-content\/uploads\/2021\/12\/A8D693AE-D826-4E54-9EDC-B79D45E803E7-370x247.jpeg 370w\" alt=\"\" width=\"709\" height=\"473\" \/><\/noscript><p id=\"caption-attachment-121803\" class=\"wp-caption-text\">Chow (wearing a red tie, forefront) and the VIPs visit the\u00a0GBS@Mahsuri\u00a0after the opening ceremony<\/p><\/div><figcaption id=\"caption-attachment-121803\" class=\"wp-caption-text\"><\/figcaption><\/figure>\n<p class=\"p1\"><span class=\"s1\">He added that the effort to improve the GBS ecosystem in Penang has resulted in the formation of GBS Focus Group Penang.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThe focus group is represented by Penang\u2019s industry players in the GBS sector and key stakeholders from Malaysia Digital Economy Corporation (MDEC) and Outsourcing Malaysia (OM), with InvestPenang serving as the lead agency.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cGBS Focus Group Penang provides a platform for various stakeholders to share industry-related information, ideas, and concerns,\u201d Chow said.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">He also said that GBS office space is still relevant despite some companies practice \u2018work from home\u2019.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cTake Teleperformance as an example. The company took up 40,000sq ft at\u00a0GBS@Mahsuri, and the company still practices \u2018work from home\u2019 for some of its staff,\u201d he said.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Chow added that some property developers were also looking at establishing these \u2018Grade A\u2019 offices.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Also present were Deputy Chief Minister II Prof Dr P. Ramasamy, state Entrepreneurial Development, Trade and Industry Committee chairman Datuk Abdul Halim Hussain, state Financial Officer Datuk Dr Mohamad Farazi Johari, the Chief Minister\u2019s special investment adviser Datuk Seri Lee Kah Choon, Deputy State Secretary Datuk Azhar Arshad, Penang Island City Council mayor Datuk Yew Tung Seang, PDC chief executive officer Datuk Mohd Bazid Abd Kahar, and InvestPenang chief executive officer Datuk Loo Lee Lian.<\/span><\/p>\n<p>Source: <a href=\"https:\/\/www.buletinmutiara.com\/penang-taps-into-the-potential-of-global-business-services\/?fbclid=IwAR1hqodZWfK1Y4mqPTstfGsJIV2pA5Cc18j9eGDWLvePkmplLvRt2yexWh4\" target=\"_blank\" rel=\"noopener\">Buletin Mutiara<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;120px&#8221; el_class=&#8221;height-x120&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<div class=\"events-time-box\">\n<h2>09<\/h2>\n<div>\n<p>Thu<\/p>\n<p>December \u201821<\/p>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"author":5119,"featured_media":29941,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[316],"tags":[],"news_year":[218],"news_month":[230],"local_insights_alphabet":[],"acf":[],"_links":{"self":[{"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/posts\/39645"}],"collection":[{"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/users\/5119"}],"replies":[{"embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/comments?post=39645"}],"version-history":[{"count":2,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/posts\/39645\/revisions"}],"predecessor-version":[{"id":39647,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/posts\/39645\/revisions\/39647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/media\/29941"}],"wp:attachment":[{"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/media?parent=39645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/categories?post=39645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/tags?post=39645"},{"taxonomy":"news_year","embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/news_year?post=39645"},{"taxonomy":"news_month","embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/news_month?post=39645"},{"taxonomy":"local_insights_alphabet","embeddable":true,"href":"https:\/\/investpenang.gov.my\/zh-hans\/wp-json\/wp\/v2\/local_insights_alphabet?post=39645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}